ABOUT PLUXEE GIFT
What is the Pluxee Gift code?
The Pluxee Gift code features a10-digit code that can be given to your recipients via physical card, SMS or email.
Where can I redeem my Pluxee Gift?
The Pluxee Gift code is accepted by thousands of merchants nationwide. Some of our partner merchants include supermarkets, restaurants, and retail stores. Visit our Merchant Locator at merchantlocator.pluxee.ph to view the complete list of our partner merchants.
How do I redeem my Pluxee Gift code?
Simply present the Pluxee Gift code to the partner merchant. Our partner merchants have been properly trained to accept and process a Pluxee Gift code.
Is my Pluxee Gift code transferrable?
Yes. Just provide the card/SMS/email message to your recipient.
Can I use multiple Pluxee Gift codes in one transaction?
Yes! There is no limit on the number of Pluxee Gift codes you can use per transaction.
Can I use one Pluxee Gift code multiple times until it runs out?
No, the Pluxee Gift code amount should be fully consumed in one transaction. No change or sukli will be provided if the total amount is not consumed.
What do I do when my Pluxee Gift code is not accepted by a partner merchant?
In case of non-acceptance, send the following information to support@care.pluxee.ph with the subject line – Non-acceptance of Pluxee Gift code:
Full Name:
Contact Number:
Email Address:
Merchant Name:
Merchant Address:
Merchant Contact Person:
Merchant Contact Person Designation:
Date and time of failed transaction:
Reason for non-acceptance:
You may also check our Merchant Locator at merchantlocator.pluxee.ph to see the list of other merchants that accept the Pluxee Gift code.
How do I revalidate my Pluxee Gift code?
Customers who wish to revalidate their Pluxee Gift code after it reaches its revalidation date must follow the steps below:
- Send a screen capture of your Pluxee Gift code via email to support@care.pluxee.ph A customer care representative will ask you to fill out a revalidation request form and validate and inspect the authenticity of the surrendered Pluxee Gift code.
- Once approved, you will then receive a confirmation message via email or SMS that your new Pluxee Gift code has been sent.
For more details, please see our Terms and Conditions at giftcodemerchants.pluxee.ph/tc
CONVERTING PLUXEE GIFT CODE TO PREPAID LOAD
Kindly note that only P50 and P100 worth of Pluxee Gift codes can be converted to a mobile prepaid load. Any Pluxee Gift code with a lower or higher amount will receive an error message. Conversion of the Pluxee Gift to a prepaid load is FREE and a P1 regular load must be maintained to enable this feature.
How do I convert my Pluxee Gift code to a mobile prepaid load?
Text CONVERT
Who are eligible to use this feature?
You may avail of Load Conversion as long as you have a Pluxee Gift code and a valid Philippine Prepaid mobile number. Postpaid users are not eligible for this feature.
What are the participating telco networks for the load conversion?
You may convert to any prepaid mobile number of Globe, Smart and Sun Cellular.
What happens if I register my Pluxee Gift code twice for load conversion?
If you convert the same Pluxee Gift code, or try to convert a used Pluxee Gift code, the transaction will not proceed.
What do I do if I don’t receive an error message or any notification of successful load conversion?
Please send an e-mail to Pluxee CS email of support@care.pluxee.ph or contact us at (02) 8689-4700 for further assistance. We are open from Mondays to Fridays (excluding public holidays), from 9:00am to 6:00pm.
PLUXEE GIFT ACTIVATION CODES
Pluxee Gift may be distributed through activation codes that require the gift recipient to provide verification details before receiving the actual Pluxee Gift code.
What is the Pluxee Gift activation code?
An activation code is an alphanumeric code used to generate a Pluxee Gift code.
How do I receive my Pluxee Gift code using the activation code?
There are 2 ways:
- Via the Pluxee Gift Website:
- ✓ Go to https://giftcode.pluxee.ph/consumer/validate
- ✓ Enter your 10-digit activation code
- ✓ Choose whether you want to receive your Pluxee Gift code through SMS or email
- Via SMS: Type ACTIVATE
your 10-digit activation code and send to (+63) 9221000281.
What happens when my activation code expires?
An activation code can no longer be activated once this reaches the end of its validity date.
May I use the activation code multiple times?
No, activation may only be done once. One activation code activates one specific Pluxee Gift code.
Until when may I activate my Pluxee Gift?
We recommend that you activate your Pluxee Gift as soon as you receive the activation code to avoid missing the validity date, misplacing it and the risk of someone else getting access to it.
Will I get confirmation that I have successfully activated my Pluxee Gift?
Yes, you will receive your Pluxee Gift code via SMS or email as confirmation that you have successfully activated it. You may immediately use your Pluxee Gift code at our partner merchants.
When will I receive my Pluxee Gift code once I activated it successfully?
The Pluxee Gift code will be sent to your identified mobile number or email within 24 hours after the activation code is confirmed by Pluxee.
CONVERTING YOUR PLUXEE GIFT TO PLUXEE GIFT CREDITS/DIGITAL GCs
How do I convert my Pluxee Gift code to Pluxee GIft app credits/digital GCs?
To convert your Pluxee Gift code to a Pluxee Gift app credits, follow these steps:
- 1. Download the FREE Pluxee Philippines app on Google Play Store or Apple Appstore.
- 2. Once you launch the app, register your name, mobile number and email address.
- 3. A one-time pin (OTP) will be sent to your nominated mobile number and email address for verification.
- 4. Tap Convert Pluxee Gift on the home screen.
- 5. Enter the 10-digit Pluxee Gift code.
- 6. Once successful, you will see your updated balance in the home screen of the app.