You may activate your Activation Code in 3 ways:

1. Via SMS: Type ACTIVATE (Space) 10-Digit Activation Code and send to +639221000281
2. Via Website:
   a.Go to www.mobilepass.sodexo.ph and choose Consumer
   b.Click ACTIVATE button and enter your Activation Code
   c.Choose whether you want to receive your Mobile Pass through SMS or Email
   
3. Via Mobile app:
   a. From the Homepage, choose “Activate code”
   b. Select from the list of codes ready for activation
   c. Or choose “Add Activation Code” to manually add your activation code then click “verify” to proceed
   

• How do I redeem my Mobile Pass?
  • Upon payment, simply present the SMS, Email or Code you received via the mobile app to any of our partner merchants.
• Where can I redeem my Mobile Pass?
  • Visit our merchant locator at http://merchants.sodexo.ph/ and click “Voucher Type” at the top of the page. From there, choose the “Mobile Pass” option to view our complete list of partner merchants.
• Can I use multiple Mobile Passes for one transaction?
  • Yes! There is no limit as to the number of Mobile Passes you can use per transaction.
• Can I use one Mobile Pass multiple times until it runs out?
  • No, you must use the entire amount per transaction. Any change at the end of each transaction will not be returned to the user.

• How do I edit my profile?
  • You can access your profile by tapping on your profile photo, or choosing the “My Account” option in the main menu tab. You can also click the profile icon at the top right portion of the app.

• Is my Mobile Pass transferable?
  • Yes, Mobile Passes may be transferred to any other valid email address or Philippine-registered mobile number
• How do I transfer my Mobile Pass?
  • There are two ways to transfer your Mobile Passes:
    1. From the Homepage, tap on the “Transfer Mobile Pass” option
    2. Select the Mobile Pass(es) you want to transfer, and tap on “submit” when finished
    3. Enter the email address or mobile number of your recipient
    4. A notification will appear on your screen if the transfer is successful
    Or:
    1. Swipe right on the Mobile Pass you want to transfer, and tap on “Submit”
    2. Enter the email address or mobile number of your recipient on the next screen
    3. A notification will appear on your screen if the transfer is successful

    NOTE:

    1. The “Transfer Mobile Pass” function in the iOS version can be accessed by swiping each mobile pass to the left to reveal this option.
    2. Transferring of mobile pass via SMS is subject to usual local SMS charges.

• How do I combine my Mobile Passes?

  AUTO COMBINE

  1. From the “Combine Mobile Pass” page, tap on “Auto-combine” then enter the amount you need. Mobile Passes will be combined based on the vouchers expiring the soonest, to reach the amount closest to the desired value.
  2. Tap on “Combine”, and a new code will appear. The newly generated code will not be saved once you exit the page, so it is best to do this once you are ready to pay. If you exit without using the new code, the total amount of your Mobile Passes will not be affected.

  MANUALLY COMBINE

  1. From the “Combine Mobile Pass” page, manually choose the mobile passes you want to combine by scrolling the quantity available per mobile pass.
  2. Tap on “Pay” once done, and a new code will appear. The newly generated code will not be saved once you exit the page, so it is best to do this once you are ready to pay. If you exit without using the new code, the total amount of your Mobile Passes will not be affected.

  NOTE:

  1. The “Combine Mobile Pass” function in the IOS version can be accessed by swiping each mobile pass to the left to reveal this option.
  2. To prevent purchase errors and invalidation, combined mobile pass codes must not be shared to other accounts or users.

• How can I track which of my Mobile Passes have already been used?
  • You may check on the status of your Mobile Passes through the transaction history page.

• What if I did not receive any verification code?
  • You can tap on “Resend” at the bottom of the page.
  • Verification codes and One-time-pins will expire after two minutes. If this happened, just tap on “resend” to receive new code.

• Why can’t I activate my activation codes?
  • All activation codes have an effectivity date which can be found on the Activation code page. They can no longer be activated after they have expired.
  • To check the status of your activation codes, simply tap on “Activation Code” from the homepage.