FAQ

What is Sodexo Mobile Pass?

Mobile Pass is an electronic voucher that is accepted at exclusive and top preferred Sodexo partner merchants nationwide.

Where can I use my Mobile Pass?

This can be used in over 500 branches of our top preferred partner merchants such as SM Department Stores, Rustan’s Supermarket, Shopwise, Wellcome, Seattle’s Best Coffee, Kenny Rogers and Bench.

How can I redeem my Mobile Pass?

Just show the SMS, the printed email voucher or via the Mobile Pass app to the Merchant. For more info about the Mobile Pass app, refer to the mobile app FAQs

Is my Mobile Pass transferrable?

Yes. Just forward the SMS/Email message to your recipient. You may also transfer using the Mobile Pass app. For more info about the Mobile Pass app, refer to the mobile app FAQs.

Can I use one Mobile Pass several times until the total value is consumed completely?

Mobile Pass is valid for one transaction only. You need to use the whole amount to maximize its value since change will not be issued by merchants. For more info about the terms of use, refer to our Terms and Conditions.

What is an Activation Code?

Activation Codes are equivalent to a designated Mobile Pass when activated either via SMS, through our online portal or using the Mobile Pass app. For more info about the Mobile Pass app, refer to the mobile app FAQs.

How do I activate my Activation Code?

You may activate your Activation Code in 3 ways:

  1. Via SMS: Type ACTIVATE (Space) 10-Digit Activation Code and send to +639221000281
  2. Via Website:
    a.Go to www.mobilepass.sodexo.ph and choose Consumer
    b.Click ACTIVATE button and enter your Activation Code
    c.Choose whether you want to receive your Mobile Pass through SMS or Email
  3. Via Mobile app:
    a. From the Homepage, choose “Activate code”
    b. Select from the list of codes ready for activation
    c. Or choose “Add Activation Code” to manually add your activation code then click “verify” to proceed

I tried using my Mobile Pass to a partnered merchant, but they refused to accept and they mentioned that it is invalid

Since our Mobile Pass is connected to our merchant’s Point-of-sale terminals (POS) via an internet connection, from time to time, connection errors will be experienced and “invalid” messages will pop-up. If this happens, you may check our merchant locator for other branches or other merchant accepting Mobile Pass.

Mobile App FAQs

Redemption of Mobile Pass

  • How do I redeem my Mobile Pass?
    • Upon payment, simply present the SMS, Email or Code you received via the mobile app to any of our partner merchants.
  • Where can I redeem my Mobile Pass?
    • Visit our merchant locator at http://merchants.sodexo.ph/ and click “Voucher Type” at the top of the page. From there, choose the “Mobile Pass” option to view our complete list of partner merchants.
  • Can I use multiple Mobile Passes for one transaction?
    • Yes! There is no limit as to the number of Mobile Passes you can use per transaction.
  • Can I use one Mobile Pass multiple times until it runs out?
    • No, you must use the entire amount per transaction. Any change at the end of each transaction will not be returned to the user.

Account Page

  • How do I edit my profile?
    • You can access your profile by tapping on your profile photo, or choosing the “My Account” option in the main menu tab. You can also click the profile icon at the top right portion of the app.

Transferring of Mobile Pass

  • Is my Mobile Pass transferable?
    • Yes, Mobile Passes may be transferred to any other valid email address or Philippine-registered mobile number
  • How do I transfer my Mobile Pass?
    • There are two ways to transfer your Mobile Passes:
      1. From the Homepage, tap on the “Transfer Mobile Pass” option
      2. Select the Mobile Pass(es) you want to transfer, and tap on “submit” when finished
      3. Enter the email address or mobile number of your recipient
      4. A notification will appear on your screen if the transfer is successful
      Or:
      1. Swipe right on the Mobile Pass you want to transfer, and tap on “Submit”
      2. Enter the email address or mobile number of your recipient on the next screen
      3. A notification will appear on your screen if the transfer is successful
      NOTE:
      1. The “Transfer Mobile Pass” function in the iOS version can be accessed by swiping each mobile pass to the left to reveal this option.
      2. Transferring of mobile pass via SMS is subject to usual local SMS charges.

Combining Mobile Passes

  • How do I combine my Mobile Passes?
    AUTO COMBINE
    1. From the “Combine Mobile Pass” page, tap on “Auto-combine” then enter the amount you need. Mobile Passes will be combined based on the vouchers expiring the soonest, to reach the amount closest to the desired value.
    2. Tap on “Combine”, and a new code will appear. The newly generated code will not be saved once you exit the page, so it is best to do this once you are ready to pay. If you exit without using the new code, the total amount of your Mobile Passes will not be affected.
    MANUALLY COMBINE
    1. From the “Combine Mobile Pass” page, manually choose the mobile passes you want to combine by scrolling the quantity available per mobile pass.
    2. Tap on “Pay” once done, and a new code will appear. The newly generated code will not be saved once you exit the page, so it is best to do this once you are ready to pay. If you exit without using the new code, the total amount of your Mobile Passes will not be affected.
    NOTE:
    1. The “Combine Mobile Pass” function in the IOS version can be accessed by swiping each mobile pass to the left to reveal this option.
    2. To prevent purchase errors and invalidation, combined mobile pass codes must not be shared to other accounts or users.

Transaction History

  • How can I track which of my Mobile Passes have already been used?
    • You may check on the status of your Mobile Passes through the transaction history page.

Importing of Mobile Pass

  • How do I import my Mobile Passes from my email or a different mobile phone?

    1. From the Homepage, tap on the “Import Mobile Pass” option and a screen will pop up where you can specify the email address or mobile number you want to import your Mobile Passes from.
    2. After going through the process, enter the verification code sent to the email or mobile number and tap on “submit” when finished.
    NOTE:
    1. Some accounts may experience error in importing mobile passes via SMS. Make sure you enter the correct SMS format (639XXXXXXXXX or 09XXXXXXXXX) where the Mobile pass code was originally sent.

Verification Code

  • What if I did not receive any verification code?
    • You can tap on “Resend” at the bottom of the page.
    • Verification codes and One-time-pins will expire after two minutes. If this happened, just tap on “resend” to receive new code.

Activation Code

  • Why can’t I activate my activation codes?
    • All activation codes have an effectivity date which can be found on the Activation code page. They can no longer be activated after they have expired.
    • To check the status of your activation codes, simply tap on “Activation Code” from the homepage.